Privacy Policy

Zencortex, a private legal entity, headquartered at 19655 E 35th Dr #100, Aurora CO 80011, USA, takes your privacy seriously and ensures the security and protection of data for all its customers, partners, suppliers, and users (“Users” or “you”) of the site “berdms.lojavirtualnuvem.com.br” and any other site, store, or application operated by the Merchant (herein referred to simply as “Store”).

This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose information collected during your visits to our Store and in communications exchanged with you (“Communications”).

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY KIND OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE WITH THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA PROVIDED IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact support@zencortexhq.com.

Additionally, the Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing these links will cause you to leave the Store and may result in third parties collecting or sharing information about you. We do not control, endorse, or make any representations about these third-party sites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.

If you send us Personal Data relating to other individuals, you declare that you have the authority to do so and have obtained the necessary consent to authorize the use of such information under this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

• “Personal Data” means any information that directly or indirectly identifies or can identify a natural person, such as name, CPF, date of birth, IP address, among others;
• “Sensitive Personal Data” means any information that reveals, concerning a natural person, racial or ethnic origin, religious belief, political opinion, union membership, or membership in a religious, philosophical, or political organization, data regarding health or sexual life, genetic or biometric data;
• “Processing of Personal Data” means any operation performed within the scope of Personal Data, through automated or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, harmonization or association, restriction, deletion, or destruction. Any other operation provided for under applicable legislation is also considered Processing of Personal Data;
• “Data Protection Laws” means all legal provisions regulating the Processing of Personal Data, including, but not limited to, Law No. 13.709/18, General Data Protection Law (“LGPD”).

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when purchasing products and/or services in the Store, personalizing and improving your experience. Examples of how we use the data include:

• Enabling you to purchase products and/or services in the Store;
• To confirm or correct the information we have about you;
• To send information that we believe may interest you;
• To personalize your experience of using the Store;
• To customize the sending of advertisements to you, based on your interest in our Store; and
• To contact you via a phone number and/or email address provided. We may contact you personally, via voicemail, through automatic dialing equipment, text messages (SMS), email, or any other communication means that your device can receive, under the law and for reasonable business purposes.

Additionally, the Personal Data provided may also be used in a manner we deem necessary or appropriate: (a) under Data Protection Laws; (b) to meet legal process requirements; (c) to comply with court orders, regulatory decisions, or decisions of competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our rights, privacy, safety, yours or third parties; (f) to detect and prevent fraud; (g) to allow us to use available remedies or limit the damages we may suffer; (h) in other ways permitted by law.

OUR STORE IS NOT INTENDED FOR INDIVIDUALS UNDER 18 (EIGHTEEN) YEARS OLD, AND WE ASK THAT SUCH INDIVIDUALS DO NOT PROVIDE ANY PERSONAL DATA.

Non-Provision of Personal Data

You are not required to share the Personal Data we request, but if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, some specialized features, or be able to offer the necessary assistance or even facilitate product delivery or provide the service contracted by you.

Data Collected

The general public can browse the Store without needing any registration or submission of Personal Data. However, some of the Store’s functionalities may depend on registration and submission of Personal Data to complete the purchase/service contract and/or to facilitate product delivery/provision of service by us.

When contacting the Store, we may collect:

• Contact Data: Name, surname, phone number, city, state, and email address; and
• Information you submit: Information you submit via form (questions, complaints, suggestions, criticisms, compliments, etc.).

While navigating the Store, we may collect:

• Location Data: Geolocation data when you access the Store;
• Preferences: Information about your preferences and interests regarding products/services (when you tell us what they are or when we deduce them from what we know about you);
• Store Navigation Data: Information about your visits and activities in the Store, including the content (and any ads) you view and interact with, information about the browser and device you are using, your IP address, your location, the address of the site from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automatic Data Collection Tools in item 7 below;
• Anonymous or Aggregated Data: Anonymous responses to surveys or anonymous and aggregated information about how the Store is used. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that you can be identified through the use of such data with the available technology; and
• Other information we may collect: Other information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.

Unless you provide it in a free-form filled out by you, we do not collect Sensitive Personal Data.

Sharing Personal Data with Third Parties

We may share your Personal Data:

• With the partner company(ies) you select or choose to send your data, questions, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and providers of hosting and data storage services, fraud management, customer support, sales on our behalf, order fulfillment, content customization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
• With third parties to help us manage the Store; and
• With third parties if any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or capital (including those related to bankruptcy or similar processes) occurs.

International Data Transfers

Personal Data and other information collected by us may be transferred or accessed by entities belonging to the group of partner companies worldwide in accordance with this Privacy Policy.

Automatic Collection of Personal Data

When you visit the Store, it may store or retrieve information on your browser, either in the form of cookies and other similar technologies. This information may be about you, your preferences, or your device and is mainly used to make the Store work as you expect. The information generally does not directly identify you, but it can provide a more personalized web experience.

According to this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including, among others:

• Through the browser or device: Some information is collected by most browsers or automatically through internet access devices, such as the type of computer, screen resolution, name, and version of the operating system, model, and manufacturer of the device, language, type and version of the Internet browser you are using. We may use this information to ensure the Store functions properly.
• Using cookies: Cookies allow the collection of information such as the type of browser, time spent on the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience when using the Store, as well as to direct advertisements to you, according to your interests. We also collect statistical information about the use of the Store for continuous improvement of our design and functionality.

If you do not want your information to be collected through cookies, you can configure the cookies in the “options” or “preferences” menu of your browser. Below are more details on how to adjust the cookie preferences of the most popular internet browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Internet Explorer
• Microsoft Edge
• Opera

Data Security

We seek to use organizational, technical, and administrative measures to protect Personal Data under our control. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us.

Retention of Personal Data

We will retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including to comply with any legal, accounting, or reporting requirements.

Your Rights

You have the right to request:

• Access to your Personal Data (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
• Correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Deletion of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it.
• Restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in certain scenarios.
• Portability of your Personal Data. This enables you to request the transfer of your Personal Data to another party.

If you want to exercise any of these rights, please contact us via email: support@zencortexhq.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.